Our Mission

David Dean: We thank you sincerely for the wonderful granite countertop you gave us along with the beautiful sink and tap, as well as a fire extinguisher, on the occasion of your 25th anniversary. We consider it an honour to receive these gifts; your generosity is truly overwhelming. As you promised this was totally cost free to us. We appreciate the co-operation of your staff, in particular Chris, to accommodate our schedule. Thanks to you we now have a beautiful new countertop we will enjoy for many years to come.

Dear Linda Coates Don and I wish to thank you and all those involved in our new quartz countertop. We really are happy with the extended curve and the double edge. It looks terrific! Enclosed is our cheque for the balance.

To whom it may concern” Thank you to everyone who was involved with the installation of my quartz countertop! I was absolutely amazed at how professional, friendly, and helpful all of your staff was. Sharon, Phil, and the gentlemen who installed the countertop were a pleasure to deal with. Having done extensive renovations in my home, I can say that without a doubt “The Top Shop” is an incredible company and take the utmost pride in their work. Thank you for making one of the last experiences of my renovations pain free!! Sincerely,

Linda Thank you for your help before and after our purchase of our new countertop. Your initial assistance ensured that we chose the right one for us. Then later, your endeavor to find us a suitable “cut out” was heart-warming. We truly appreciate the time and effort you made on our behalf.

My husband and I would like to take a minute to tell you how much we love our new counter. We have had so many compliments on it. We will recommend your company very highly to our family and friends. Thank you again for putting the icing on top of our cupcake!

Dear Topshop We recently had a new kitchen installed with granite counters from you. How delighted we are with our beautiful new kitchen; but it would not look half as good without the gorgeous counter. We would like to thank you for the professional way you handled our concerns and problem because we had a crack in the counter. You calmed us and offered to replace the section which was installed last week. Many thanks also to Bob, Abe, and the other gentlemen who helped install the counter. If all companies had the excellent customer service that you do the world would be a happier place. We have and will continue to recommend The Top Shop to anyone and everyone. Sincerely,

We wanted to send the following email to you for the great help you and other members of The Top Shop have given to us. We were installing new kitchen cabinets for my sister. We visited granite suppliers in the immediate area of my sister’s house but did not get the “comfortable” feeling and attention to detail that we experienced when The Top Shop outfitted our personal kitchen a few years ago. As a result we returned to The Top Shop for help. From the time we entered the front door we felt comfortable. We were welcomed by the receptionist and escorted to the show room where the receptionist put us in direct touch with you. This was repeated on each visit that we made to your facility. You gave us the “personal” attention and consideration that we experienced previously. You helped us choose the granite slabs that would look best with the kitchen and decorative ideas that we had. Another comforting fact is that all of you in the show room work in unison so that if one is absent (day off) the other person picks up and covers. The gentleman in “the Quarry” moved many slabs for us to view and did so without any hesitation or complaints. He also added his comments when we asked for advice. Installation by your team was handled professionally and efficiently. We were contacted by phone about two hours prior to the installation team arrival noting that they were on their way and that they would be arriving within two hours. Upon arrival, one member come to the door, introduced himself and said that they were in the driveway getting the granite ready. The other members of the team came to the door, introduced themselves and laid protective coverings on the floor. During installation, the installation team each had a job to do and did it well. What was extremely nice to view was the application of the Silicone RTV. The installation team kept a lot of wipe towels available and always made sure the RTV tube was clean before setting it down. The granite counters were wiped clean and polished with cloths. All members were extremely polite and cordial with answers to questions from us and instruction to us for care of the granite. When they left, all was clean and there was no evidence of them having been there with the exception of the newly installed granite counter tops. They were extremely nice gentlemen to come into the house and were excellent representatives of The Top Shop. All we can say is , once again a job well done by The Top Shop team.

Please pass on to whoever I was impressed with Dan. He was a good front face for your company and very nice and easy to deal with on site.

Dear David, Michael, Johan, Brian and ALL the people at The Top Shop who designed, created, and delivered and installed our beautiful granite countertop! THANK YOU SO MUCH! It was a real pleasure dealing with you, and we will highly recommend you.