Accessibility Policy

The Top Shop Inc. is committed to excellence in serving all customers including people with disabilities.

Providing Goods and Services to People with Disabilities:

The Top Shop Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices:

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals:

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons:

A person with a disability who is accompanied by a support person will be allowed to have the person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities such as the wheelchair ramp and accessible washroom, The Top Shop Inc. will notify customers promptly.

This clearly posted notice will include information about the reason for the disruption and it’s anticipated length of time. The notice will be placed next to the front entrance door, on the welcome sign, the website, the Facebook page, Twitter and our voicemail system.

Training for staff:

The Top Shop Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:

  • Customer Service
  • Receptionist
  • Sales Associates
  • Managers / Supervisors
  • Drivers

This training will be provided to staff within one week of their start date and when changes to the plan are made. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the
    customer service standard.
  • The Top Shop’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing The Top Shop’s goods and services.

Feedback Process:

Customers who wish to provide feedback on the way The Top Shop Inc. provides goods and services to people with disabilities can provide feedback by calling 519-455-9400 or sending an email to:[email protected]. All feedback will be directed to the Chief Operating Officer. Customers can expect to hear back within 7 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies:

Any policy of The Top Shop Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

References (Legal / Other):

AODA – Accessibility for Ontarians with Disabilities Act, 2005

Policy Reviewed / Revised On:

August 12, 2013

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