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What are Customers saying?
We recently had a new kitchen installed with granite counters from you. How delighted we are with our beautiful new kitchen; but it would not look half as good without the gorgeous counter.
We would like to thank you for the professional way you handled our concerns and problem because we had a crack in the counter. You calmed us and offered to replace the section which was installed last week. Many thanks also to Bob, Abe, and the other gentlemen who helped install the counter.
If all companies had the excellent customer service that you do the world would be a happier place. We have and will continue to recommend The Top Shop to anyone and everyone.
Terry & Colleen Brown
We wanted to send the following email to you for the great help you and other members of The Top Shop have given to us.
We were installing new kitchen cabinets for my sister. We visited granite suppliers in the immediate area of my sister’s house but did not get the “comfortable” feeling and attention to detail that we experienced when The Top Shop outfitted our personal kitchen a few years ago.
As a result we returned to The Top Shop for help.
From the time we entered the front door we felt comfortable. We were welcomed by the receptionist and escorted to the show room where the receptionist put us in direct touch with you. This was repeated on each visit that we made to your facility.
You gave us the “personal” attention and consideration that we experienced previously. You helped us choose the granite slabs that would look best with the kitchen and decorative ideas that we had.
Another comforting fact is that all of you in the show room work in unison so that if one is absent (day off) the other person picks up and covers.
The gentleman in “the Quarry” moved many slabs for us to view and did so without any hesitation or complaints. He also added his comments when we asked for advice.
Installation by your team was handled professionally and efficiently. We were contacted by phone about two hours prior to the installation team arrival noting that they were on their way and that they would be arriving within two hours.
Upon arrival, one member come to the door, introduced himself and said that they were in the driveway getting the granite ready.
The other members of the team came to the door, introduced themselves and laid protective coverings on the floor.
During installation, the installation team each had a job to do and did it well. What was extremely nice to view was the application of the Silicone RTV. The installation team kept a lot of wipe towels available and always made sure the RTV tube was clean before setting it down.
The granite counters were wiped clean and polished with cloths.
All members were extremely polite and cordial with answers to questions from us and instruction to us for care of the granite.
When they left, all was clean and there was no evidence of them having been there with the exception of the newly installed granite counter tops.
They were extremely nice gentlemen to come into the house and were excellent representatives of The Top Shop.
All we can say is , once again a job well done by The Top Shop team.
Angus, Lynda, Tim Roseborough
Thank you for your help before and after our purchase of our new countertop. Your initial assistance ensured that we chose the right one for us. Then later, your endeavor to find us a suitable “cut out” was heart-warming.
We truly appreciate the time and effort you made on our behalf.
Sam & Lora Bullard
David, Mike, Helen, Linda, and Top Shop Staff-
Many thanks for your kindness and professionalism. We are thrilled with the new granite island. I am enjoying the food preparation space, and can set up my laptop and papers with room to spare! Wayne is pleased to have a larger area for meals…more elbow room, and it makes TV viewing more pleasurable.
Thank you again
Joan & Wayne Petrie
Dear Sharon, Chris, Kevin, and Frank.
We would like to thank you for all your assistance related to the countertops for our kitchen and bathrooms. We feel we had great advice and guidance throughout the process and the end product exceeds our expectations. We are thrilled with it and feel it greatly enhances our home.
Vic & Victoria
Please pass on to whoever I was impressed with Dan. He was a good front face for your company and very nice and easy to deal with on site.
My husband and I would like to take a minute to tell you how much we love our new counter. We have had so many compliments on it. We will recommend your company very highly to our family and friends. Thank you again for putting the icing on top of our cupcake!
John and Lonnie Tuininga
Just a quick note to say thanks for all your help in choosing our beautiful new granite countertop! The two young men who installed in on Monday (unfortunately I didn’t get their names) were friendly, professional, and an asset to The Top Shop. They had it installed in just a couple of hours and made it look easy, although I know it wasn’t. We are thrilled with our choice of countertop and can’t believe how nice our kitchen now looks.
I just wanted to thank you and each of the staff I’ve dealt with so far at The Top Shop for your help!
It’s been an awesome customer experience!
From you initially finding a great, reasonable solution for our quartz countertop and expediting the process to Linda’s help with billing and Darlene’s call to let me know delivery will be next week (Yay!). It’s been easy, fast and all of you have been so nice to deal with. I just love that and it’s so rare unfortunately!!
I certainly hope we manage to treat our upcoming customers in our bakery as well as you have treated me.
We thank you sincerely for the wonderful granite countertop you gave us along with the beautiful sink and tap, as well as a fire extinguisher, on the occasion of your 25th anniversary.
We consider it an honour to receive these gifts; your generosity is truly overwhelming. As you promised this was totally cost free to us.
We appreciate the co-operation of your staff, in particular Chris, to accommodate our schedule. Thanks to you we now have a beautiful new countertop we will enjoy for many years to come.
For over 30 years The Top Shop’s objective is to manufacture exceptional quality countertops from granite, quartz, and laminate while providing all customers with superior service and value. Aside from offering the largest selection of stone colours and styles under one roof, you will find The Top Shop has a proven process to guide you effortlessly toward your new countertops.