502 First Street
London, ON Canada N5V 1Z3
Phone (800) 263-0712
Email info@TheTopShop.ca
Better Business Bureau

The Founder

From the Founder’s desk

As we celebrate our 25th year in business, I realize how grateful I am to be surrounded by such gifted employees, trustworthy suppliers, and loyal customers.

David Dean President

Thank you first off to each and every customer of The Top Shop; without your support we would cease to be. It is easy for me to stand here advocating the benefits of the superior products and services available at The Top Shop, but the true barometer of success in this industry is the overwhelming confidence from our customers. Your faith in our ability to deliver the best experience in the industry is deeply appreciated.

Quality and dependability are the reasons we have such strong relationships with our suppliers. Without a reliable source for our raw materials, we wouldn’t be able to meet the demands of our many customers; without superior quality, our outstanding reputation as being the best countertop fabricator in the industry would come to an end.

Finally, to my cherished employees, I thank you for your daily devotion to completing your duties. Your ability to work together using your personal skills make serving our many customers possible. The phrase ‘Together Everyone Achieves More’ resonates clearly with everyone who works at The Top Shop and our T.E.A.M. demonstrates how vitally important it is to work together every day. Your daily contribution is vitally important to our continued success.

As I look to the future I wonder, what new design trends will we see? What new technologies will emerge to improve our manufacturing practices? How will we grow to serve our customers even better than we do now? I am filled with optimism as I ponder questions like these because of the many valuable relationships we have forged with our customers, suppliers, and employees. To all of you, thank you from the bottom of my heart. I promise The Top Shop will continue to raise the bar in countertop manufacturing excellence for the next 25 years.

Sincerely,

David Dean
Founder

What are Customers saying?

We wanted to send the following email to you for the great help you and other members of The Top Shop have given to us. We were installing new kitchen cabinets for my sister. We visited granite suppliers in the immediate area of my sister’s house but did not get the “comfortable” feeling and attention to detail that we experienced when The Top Shop outfitted our personal kitchen a few years ago. As a result we returned to The Top Shop for help. From the time we entered the front door we felt comfortable. We were welcomed by the receptionist and escorted to the show room where the receptionist put us in direct touch with you. This was repeated on each visit that we made to your facility. You gave us the “personal” attention and consideration that we experienced previously. You helped us choose the granite slabs that would look best with the kitchen and decorative ideas that we had. Another comforting fact is that all of you in the show room work in unison so that if one is absent (day off) the other person picks up and covers. The gentleman in “the Quarry” moved many slabs for us to view and did so without any hesitation or complaints. He also added his comments when we asked for advice. Installation by your team was handled professionally and efficiently. We were contacted by phone about two hours prior to the installation team arrival noting that they were on their way and that they would be arriving within two hours. Upon arrival, one member come to the door, introduced himself and said that they were in the driveway getting the granite ready. The other members of the team came to the door, introduced themselves and laid protective coverings on the floor. During installation, the installation team each had a job to do and did it well. What was extremely nice to view was the application of the Silicone RTV. The installation team kept a lot of wipe towels available and always made sure the RTV tube was clean before setting it down. The granite counters were wiped clean and polished with cloths. All members were extremely polite and cordial with answers to questions from us and instruction to us for care of the granite. When they left, all was clean and there was no evidence of them having been there with the exception of the newly installed granite counter tops. They were extremely nice gentlemen to come into the house and were excellent representatives of The Top Shop. All we can say is , once again a job well done by The Top Shop team.
Angus, Lynda, Tim Roseborough
BBB Accredited Business since 22/02/1996