502 First Street
London, ON Canada N5V 1Z3
Phone (800) 263-0712
Email info@TheTopShop.ca
Better Business Bureau

Our People

Our People

The Top Shop places a high value on its employees. We always strive to ensure the best in customer satisfaction. Our friendly staff are anxious to hear from you and ready to make your experience with us a memorable one.

Curtis examining counter

Jeff operating crane

We believe in teamwork, and maintain a positive attitude and workplace atmosphere. Processing your order with speed and accuracy is the number one goal of The Top Shop staff. We believe in investing in the most current computer and software upgrades available, enabling our people to continually improve the service offered to you. All of us at The Top Shop share a commitment to excellence, including leading the industry with the highest quality products and designs. We’re looking forward to demonstrating this commitment to you.

The Top Shop strives to be sure every customer receives excellent service, outstanding quality workmanship and superb value. The Top Shop has built a reputation on having the latest in design and colour, having the most up-to-date equipment and most skilled tradespeople. Feel free to contact us with any comments or questions, as we always look forward to serving you.

What are Customers saying?

We wanted to send the following email to you for the great help you and other members of The Top Shop have given to us. We were installing new kitchen cabinets for my sister. We visited granite suppliers in the immediate area of my sister’s house but did not get the “comfortable” feeling and attention to detail that we experienced when The Top Shop outfitted our personal kitchen a few years ago. As a result we returned to The Top Shop for help. From the time we entered the front door we felt comfortable. We were welcomed by the receptionist and escorted to the show room where the receptionist put us in direct touch with you. This was repeated on each visit that we made to your facility. You gave us the “personal” attention and consideration that we experienced previously. You helped us choose the granite slabs that would look best with the kitchen and decorative ideas that we had. Another comforting fact is that all of you in the show room work in unison so that if one is absent (day off) the other person picks up and covers. The gentleman in “the Quarry” moved many slabs for us to view and did so without any hesitation or complaints. He also added his comments when we asked for advice. Installation by your team was handled professionally and efficiently. We were contacted by phone about two hours prior to the installation team arrival noting that they were on their way and that they would be arriving within two hours. Upon arrival, one member come to the door, introduced himself and said that they were in the driveway getting the granite ready. The other members of the team came to the door, introduced themselves and laid protective coverings on the floor. During installation, the installation team each had a job to do and did it well. What was extremely nice to view was the application of the Silicone RTV. The installation team kept a lot of wipe towels available and always made sure the RTV tube was clean before setting it down. The granite counters were wiped clean and polished with cloths. All members were extremely polite and cordial with answers to questions from us and instruction to us for care of the granite. When they left, all was clean and there was no evidence of them having been there with the exception of the newly installed granite counter tops. They were extremely nice gentlemen to come into the house and were excellent representatives of The Top Shop. All we can say is , once again a job well done by The Top Shop team.
Angus, Lynda, Tim Roseborough
BBB Accredited Business since 22/02/1996